CALL CENTRE & CUSTOMER SERVICES SUMMIT - London 2027

Description

The Call Centre & Customer Services Summit is a premier, highly focused event designed specifically for professionals in the customer contact industry. It facilitates strategic connections through a unique format of pre-arranged one-to-one business meetings between senior decision-makers and innovative solution providers. Complementing these meetings is a comprehensive program of educational seminars led by industry experts and extensive networking opportunities, including lunch and a gala dinner, all set within a professional and collaborative environment.

Exhibits

Suppliers offering CRM software, AI-driven chatbots, cloud communications, workforce management tools, and outsourced customer service solutions.

Activities

Pre-scheduled one-to-one business meetings, professional networking sessions, keynote presentations, and collaborative workshops.

Speakers

Industry thought leaders, customer experience (CX) directors, and technology experts discussing the future of contact centers and AI integration.

Demos

Live software demonstrations of customer engagement platforms and interactive showcases of the latest telecommunications hardware.

Accessibility

The event is typically held at major hotel venues such as the Hilton London Canary Wharf or similar. From London City Airport, take the DLR. From Heathrow, use the Elizabeth Line or Heathrow Express to central London, then connect via the Jubilee Line or DLR.

Exhibitor Count

60

Expected Attendance

200

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