CALLCENTER / CRM DEMO & CONFERENCE - TOKYO 2026

Description

Call Center / CRM Demo & Conference Tokyo is Japan's largest and most influential B2B exhibition dedicated to the customer service and contact center industry. For over two decades, it has served as the premier platform for professionals to explore the latest innovations in customer relationship management (CRM), artificial intelligence, and omnichannel communication strategies. The event brings together thousands of industry leaders, technology providers, and decision-makers to discuss the digital transformation of customer experience (CX) and the integration of advanced technologies like generative AI into support workflows.

Exhibits

Showcases CRM software, AI chatbots, cloud contact center platforms, voice recognition technology, BPO services, and remote work solutions for support teams.

Activities

Features keynote speeches, specialized seminars on customer experience, panel discussions with industry experts, and networking sessions for CX professionals.

Speakers

Industry leaders from major tech firms, customer service directors from top Japanese corporations, and digital transformation consultants.

Demos

Live demonstrations of AI-driven customer support tools, omnichannel integration platforms, and real-time sentiment analysis software.

Accessibility

The event is held at Sunshine City Bunka Kaikan in Ikebukuro. From Narita Airport, take the Skyliner to Nippori and transfer to the JR Yamanote Line for Ikebukuro. From Haneda Airport, take the Limousine Bus directly to Hotel Metropolitan Ikebukuro or the Keikyu Line to Shinagawa and transfer to the JR Yamanote Line. The venue is a 10-minute walk from Ikebukuro Station.

Exhibitor Count

150

Expected Attendance

10000

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