The Contact Centre & Customer Services Summit 2026

Description

The Call Centre & Customer Services Summit is a premier professional event designed to connect senior customer contact professionals with innovative solution providers. Unlike traditional trade shows, this summit focuses on a personalized experience through a series of pre-arranged one-to-one business meetings, tailored to the specific needs and interests of each attendee. The event also features educational seminars led by industry experts and extensive networking opportunities, providing a comprehensive platform for discussing the latest trends, technologies, and strategies in customer service, contact center management, and customer experience (CX).

Exhibits

Suppliers offering CRM software, AI and automation tools, cloud communications, outsourcing services, and workforce management solutions.

Activities

Pre-arranged one-to-one business meetings, professional networking lunches, and interactive roundtable discussions.

Speakers

Industry leaders and subject matter experts delivering keynote presentations on CX strategy, digital transformation, and employee engagement.

Demos

Personalized solution demonstrations during private meetings and showcase sessions for emerging customer service technologies.

Accessibility

The event is typically held at the Hilton London Canary Wharf or similar premium venues. From London City Airport, take the DLR to Canary Wharf. From Heathrow, take the Elizabeth Line directly to Canary Wharf station. The venue is well-served by the London Underground (Jubilee Line) and local bus routes.

Exhibitor Count

60

Expected Attendance

200

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