CALL CENTRE & CUSTOMER SERVICES SUMMIT - Manchester 2026

Description

The Call Centre & Customer Services Summit is a premier professional event designed to bridge the gap between senior contact center professionals and innovative solution providers. Unlike traditional trade shows, this summit focuses on a highly structured format featuring pre-arranged one-to-one business meetings, allowing for targeted networking and efficient procurement. Attendees benefit from a comprehensive seminar program led by industry experts, covering the latest trends in customer experience (CX), AI integration, and workforce management. The event provides an intimate environment for decision-makers to discover new technologies and strategies to enhance operational efficiency and customer satisfaction.

Exhibits

Suppliers specializing in CRM software, AI and automation, cloud communications, headsets, outsourcing services, and workforce optimization tools.

Activities

Pre-scheduled one-to-one business meetings, expert-led educational seminars, and informal networking sessions including lunch and coffee breaks.

Speakers

Industry thought leaders, CX strategists, and senior executives from leading customer service organizations sharing insights on digital transformation.

Demos

Personalized product demonstrations during private meetings focusing on contact center software, analytics platforms, and omnichannel solutions.

Accessibility

The event is typically held at the Hilton London Canary Wharf. Accessible via London City Airport (LCY). Use the Jubilee Line or DLR to Canary Wharf station, followed by a short walk.

Exhibitor Count

50

Expected Attendance

200

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